Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
clean
spacious
dysfunctional window
lacks tact in handling issues
7.6/10
Very good
Rooms
7.6
Location
7.6
Service
8.0
Dining
7.6
Guest reviews
7.6/10
based on 11 reviews
8.5
8.5/10 based on 3158 reviews
Robert
United States,
April
2024
7.0/10
The hotel's location, while slightly further from the city center than expected, is convenient with good access to transit and away from city noise. The rooms were comfortable with a nice view of the University, albeit a bit difficult to heat after being out in the rain. The service was mixed with friendly and polite staff but some incidents of rudeness, notably during check out. The dining experience was satisfying, with delicious options, and the facilities were well-maintained.
Rooms
7.0
The rooms were comfortable with a nice view of the University. It was a bit difficult to heat after being out in the pouring rain.
Service
6.0
The service had a mix of friendly and polite staff, but some incidents of rudeness were noted, especially during check out.
Location
6.0
The hotel is far from the city center, but easily accessible via metro and tram. It is a bit further out than anticipated.
Dining
8.0
The dining experience was satisfying with delicious options.
Facilities
8.0
The facilities were well-maintained.
Elizabeth
United Kingdom,
March
2024
7.6/10
The hotel is ideally located in a peaceful corner of the city, close enough to reach various places by foot. The rooms are spacious, comfy, and well-equipped, but the dining experience was below expectations. The service, especially by Femke Beukers at the front desk, was exceptional, and the quiet area near the city center adds to the hotel's charm.
Rooms
8.0
My room was ready earlier than my check-in time, and it was clean and comfy with spacious interiors and cozy beds.
Service
9.0
The staff, particularly Femke Beukers, went above and beyond to assist us, even recommending a lovely restaurant for New Year's eve dinner when most places were fully booked.
Location
9.0
The hotel is situated in a quiet area but still conveniently close to the city center, ensuring a peaceful stay with access to various attractions on foot.
Dining
5.0
While the dining experience was excellent, the breakfast options were the worst I have encountered in a 5-star hotel.
Facilities
7.0
The hotel offers a range of facilities, including spa showers, that enhance the overall guest experience.
P.
United States,
January
2024
8.2/10
My stay at the hotel was a mix of positives and negatives. The rooms were quiet, very clean, and comfortable, but a late check-out request wasn't honored, leading to a rude wake-up call. The service was top-notch, with helpful and welcoming staff despite the language barrier. The location was reasonable, not too far from the center, with good amenities nearby. The dining experience was exceptional, offering a great start to the day with local and seasonal products.
Rooms
7.0
I found the rooms to be quiet and very clean, promoting a restful environment. However, the late readiness and the harsh wake-up call impacted my overall sleep quality.
Service
9.0
The service at the hotel was exceptional, with friendly and helpful staff, despite the lack of Dutch-speaking employees.
Location
8.0
The location was fair for its price, a bit of a walk from the center but manageable and with good amenities nearby.
Dining
8.0
The dining experience was very good, offering exceptional meals with local and seasonal products.
Facilities
9.0
The facilities were well-maintained, with no major issues noted during my stay.
Jon
United Kingdom,
January
2024
7.2/10
Despite a rough start at check-in, my stay turned into a pleasant experience. The suite I stayed in was beautiful, but the rooms tend to shake when neighbors close their doors, and the window was dysfunctional. The hotel offers fair value for the price, although some improvements are needed.
Rooms
7.0
My suite was beautiful, but the rooms shake when neighbors close their doors. The window was also dysfunctional.
Service
6.0
The staff did a great job cleaning my room despite the sign over the door. However, the handling of the booking issue lacked tact and courtesy, needing improvement.
Location
8.0
The hotel's location, although a bit far from tourist sites, was quiet and close to all transportation options, making it convenient for exploring the city.
Dining
7.0
I had a nice homemade soup in the room, but the dining experience could be improved with more choices and better timing.
Facilities
8.0
The hotel facilities are clean and well-maintained, adding value to the overall stay.
clean
dysfunctional window
David
United Kingdom,
January
2024
8.6/10
The hotel had a rough start at check-in, but the rooms were wonderfully comfortable with a large bed and lovely shower. The service went above and beyond, making us feel very welcomed and at home. The location was nice with a botanical theme, especially enjoyable during special occasions. The dining experience was fantastic with a variety of choices. Overall, a great stay with a few initial hiccups.
Rooms
8.0
The rooms were a very good size and comfortable with a large bed and lovely shower.
Service
9.0
The service was very nice, making us feel like visiting a friend's home. The staff went above and beyond and were very helpful.
Location
8.0
The location was nice with a botanical theme, particularly enjoyable during special occasions.
Dining
9.0
The dining was plentiful with many choices to suit all tastes, featuring elaborate and very well-prepared dishes with a touch of Dutch flavor.
Facilities
9.0
The hotel offers various amenities like room service, dry cleaning, housekeeping, laundry, valet parking, and tours/ticket assistance.
Friendly Staff
Rough Start
Ian
United Kingdom,
December
2023
7.6/10
Staying at the Hyatt with my two children was a great experience overall. The rooms were spacious and comfortable, perfect for our stay. The service from the staff, especially during late hours, was friendly and professional. The location, though in a quiet residential area, was still central and convenient for our needs. However, the dining options were a bit disappointing and overpriced.
Rooms
9.0
The rooms were great and spacious, ideal for a family stay.
Service
9.0
The staff was so friendly and professional, making our stay more enjoyable.
Location
8.0
The hotel is located in a quiet residential area of Amsterdam but still central, which suited our needs perfectly.
Dining
5.0
The dining experience was disappointing and the prices were too high considering the offerings.
Facilities
7.0
The hotel facilities met our basic needs during our stay.
Spacious Rooms
Overpriced Dining
Richard
United Kingdom,
December
2023
8.8/10
Despite some challenges with room temperature control, the hotel offers modern and comfortable accommodations. The service was exceptional, exceeding expectations with a friendly and professional staff. Located in a quiet residential area of Amsterdam, it provides easy access to the city center. The dining experience was excellent, especially with late breakfast options. The facilities are well-maintained and enjoyable.
Rooms
8.0
The room, although a bit cold to heat initially after being out in the rain, was modern and comfortable. It was a split-level room at the furtherest extremity of the hotel, offering a sense of home.
Service
9.0
The service was exceptional, beyond expectations. The staff was super helpful, friendly, and professional, making the stay very pleasurable.
Location
9.0
The hotel is situated in a quiet residential area of Amsterdam, which is still central, making it convenient to walk to the city center. Additionally, it is close to an underground station that leads to the central station in just 10 minutes.
Dining
9.0
The dining experience, especially ordering off the menu in the restaurant, was excellent. I particularly enjoyed the late breakfast option available until 12 pm on weekends.
Facilities
9.0
The facilities at the hotel are well-maintained, providing a pleasant stay overall.
Mike
United Kingdom,
August
2023
8.2/10
The hotel is located in a peaceful corner of the city, close enough to easily reach various attractions on foot. The rooms are spacious and cozy, but the housekeeping service needs improvement. The staff, particularly Femke Beukers at the front desk, goes above and beyond to enhance the experience. Dining offers delicious and varied options, exceeding expectations.
Rooms
7.0
The rooms were spacious with comfy beds.
Service
9.0
The staff, especially Femke Beukers at the front desk, was exceptional in assisting with recommendations and arrangements.
Location
8.0
The hotel is located in a beautiful neighborhood within walking distance to parks and the Artis Zoo, providing a peaceful setting yet easy access to the city center.
Dining
9.0
The dining experience exceeded my expectations with delicious and fresh options.
Facilities
Facilities such as room service, dry cleaning, and tours/ticket assistance add convenience to the stay.
Giles
United Kingdom,
July
2023
7.2/10
The hotel provided a beautiful and very relaxing room experience, although it felt a little tired and soulless. The rooms were spacious, clean, and featured very comfortable beds. The service was more than friendly, but the handling of orders was a bit unacceptable. The location, while not very near the center, was still in a quiet residential area central to Amsterdam. The dining experience was overall good, with a hiccup in table arrangements. The facilities were well-appointed and convenient.
Rooms
8.0
The rooms were beautiful and very relaxing, with spacious and clean interiors along with very comfortable beds.
Service
7.0
The service was more than friendly, although there were mix-ups with order confirmations.
Location
6.0
The hotel is located in a quiet residential area of Amsterdam, providing a peaceful environment, but requiring transportation to reach the city center easily.
Dining
7.0
The dining experience was good overall, with a minor issue in table arrangements disrupting the service.
Facilities
8.0
The facilities were modern and convenient, offering all necessary amenities for a comfortable stay.
Diane
United States,
May
2023
7.2/10
I had a mixed experience at this hotel. The rooms were comfortable, but not properly dressed for me and my kids. However, they did have a nice view and comfy beds. The service was a letdown during night hours but overall friendly and professional during the day. The location was away from the crowded areas, which was nice, but a bit further out than expected. The dining experience was awesome, with great on-demand options. The facilities were satisfactory, but there were some areas that needed improvement.
Rooms
7.0
The rooms had a nice view, comfortable beds, but were not properly dressed for my kids and me.
Service
7.0
The service was not polite and professional during night hours, but the staff were friendly and accommodating overall.
Location
6.0
The location was a bit further from the center than hoped, but it was away from the crowded touristy areas in a beautiful neighborhood.
Dining
9.0
The dining experience was awesome, with great on-demand options.
Facilities
7.0
The facilities were satisfactory, but there is room for improvement.
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